Troubleshooting

Resolve audio/video issues that may arise and stay updated about Resi’s status.

Resi Platform Issues

• How Can I See The Status of the Resi Platform?

Troubleshoot Audio Issues

• How Do I Fix Missing Audio in a Downloaded Video?
• Troubleshoot Audio Issues
• Missing or Distorted Audio on Some Devices

Troubleshoot Video Issues

• Why Are Frames Dropping in My Event?
• Why Doesn't the HDMI Port on My RAY Encoder Work?
• How to Change the Resolution of Your Broadcast
• Audio and Video Sync
• Why is My Aspect Ratio Off?
• Fixing Color Bars