When something unexpected happens with your event, the first step in troubleshooting is to check the event logs. Think of an event log as a digital journal entry that Studio writes for each of your scheduled events as it communicates with each of your web and social media destinations. In addition, you can refresh the logs as your event runs to receive updates when something unexpected happens with one of your streams. You can access event logs for any scheduled event by going through the following procedure:
- Navigate to the Schedule page in Studio.
- Click the event you want to inspect.
- Click the Event Logs tab.
Event Log Actions
In the Event Logs page, you can see all the logs that were written for your event. You also have a number of other functions available to you that help you find and monitor your logs.
- Filters: narrow down how many logs you see by selecting or deselecting the checkbox next to each event.
- Refresh: you can get up-to-date logs by clicking refresh. Logs related to state changes and errors will be sent to your Studio account as soon as they occur, but you may need to click this button in order to see them.
- Export CSV: download a spreadsheet with detailed information about all of the logs for your event.
Interpret Your Event Logs
Once you have found a log entry you want to inspect, click it to read details about why it was recorded. The main body of an event log includes several components:
- Timestamp: the exact time that Studio received the event log.
- Destination: the name of the event and a symbol to indicate whether it came from a Facebook, YouTube, or web destination.
- Severity: an indication of how much your broadcast is affected by the contents of the event log.
- : general information about the setup, start, and stop times of your event.
- : an indication that something is preventing your video from being streamed to a particular destination.
- Message: a breakdown of what occurred with the event and the parties within your organization affected by it by using a string of unique numbers to identify and refer to the following:
- Subject ID: the string of characters used to identify the event in question.
- Customer ID: the string of characters used to identify your organization.
- User ID: the string of characters used to identify the specific user involved in the log.