Get Started With Resi (Multisite)

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This guide will help you get started broadcasting to a physical location.

In a Resi onboarding training call, the Success team provides a structured walkthrough of  Studio, from setting up your account through your first broadcast. Sign up for an onboarding session here.

Here are three helpful links that can assist on your Studio journey:

If you’re unable to complete your setup, please contact our technical support team.

  • 1. Set Up Your Account

    After you complete the sales process, you’ll receive two emails:

    • An automated user invite from Studio, prompting you to log in and access your account for the first time. 
    • A welcome email from our support team with information and links to get you started using Studio. 

    If you don’t receive the user invite email, first check your spam folder to confirm future correspondence won’t be filtered there. If you didn’t receive it all, contact our technical support team. 

    The first time you log into Studio, it may automatically determine your data center. This configures your account to the closest data center for peak performance. Once this process is complete, click Continue to Studio to access your account.

    Resi recommends familiarizing yourself with your Studio Settings and making sure they’re configured correctly:

    1. Log into Studio from the user invite email you received.
    2. Check your Encoder Preset settings: 
      • You should have a default encoder preset configured for your Organization. You can use this or you can click the + Add Preset button to create a new one.
      • Click on the encoder profile to view details.
      • If you need to make changes to an existing profile, click the edit icon to adjust these settings. 
      • Make sure the input and output settings are configured to match your recording and display devices respectively. 
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    Whenever you create or edit a preset, keep the following in mind:

    • Make sure your input/output formats match that of your input and output devices.
    • It is highly recommended that you use HEVC encoding when broadcasting to a multisite venue. Learn more
    • You can check your bandwidth requirements at the bottom of the encoder presets page. Make sure your network has enough bandwidth to upload your video to the Resi cloud. Learn more

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    1. Check your encoder channel settings. You should see at least one encoder channel. Go through the following steps:
      • Check the Delete After settings and make sure that your video will remain in the channel for however long you need to access it (e.g. in case you want to play part or all of the same broadcast for a service later in the week).
      • Make sure the Venue Permissions include the decoder you would like to broadcast to.

    If you need to change any of these settings or details, you can click the edit icon of the Channel Details page. Contact Resi’s customer support team if you need additional encoder channels.

    1. Check your emails to make sure you received login credentials for your decoder. If you are an org admin (learn more), you can configure the login credentials yourself:
      • Navigate to Venues & Decoders.
      • Click on the venue/decoder that you would like to configure.
      • Click the edit icon .
      • Do one or more of the following:
        • Type a new username used to log into your decoder venue.
        • Click the Change Password button. You will be asked to enter and confirm your new venue password.
        • If you have not already done so, make sure the encoder channel you intend on using is selected under Encoder Channel Permissions.

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    1. When you are done, click Save. 
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  • 2. Set Up Your Hardware

    Your Resi hardware will come with setup instructions. You can also find them here: Encoders | Decoders.

    1. Connect your encoder to your equipment

    Generally, to power up an encoder and set your signal up:

    1. Connect your cables. Make sure the power cable, ethernet cable, and SDI cable are connected securely. If you prefer, you can use HDMI cables with server-grade encoders and decoders. 
    2. Turn on all equipment in line from the camera to the encoder.
    3. Turn on the encoder when everything is connected. The power switch will be on the back. You should see the blue light power on and the lights blinking by the network cable. 

    Learn more about setting up an encoder. 

    2. Connect your decoder to your equipment

    1. Connect your cables to both the decoder and your playback setup. Make sure the power cable, ethernet cable, and SDI/HDMI cables are connected securely. 
    2. Connect a 16x9 1080p monitor to the decoder using the DVI-D, HDMI, or DisplayPort on the decoder.
    3. Connect a wired keyboard and mouse to the decoder.
    4. Turn on the decoder when everything is connected. The power switch will be on the front. You should see the blue light power on and the lights blinking by the network cable. Learn more  

    If you plug the monitor in after you power on the decoder, it won’t show the user interface. Any time you change cables or monitors, you need to power cycle the decoder to see the user interface. 

    3. Configure your decoder

    Once your decoder is connected and powered on, configure the settings in the user interface to make sure you provide the best streaming experience possible for your audience.

    1. If you haven’t already, power on the decoder and monitor you’ve connected to it. You should see a log-in screen.
    2. Log in to the decoder using the decoder’s credentials (Venue name) you received in your initial emails from Resi support.
    3. Click Settings in the menu on the left.
    4. Configure your buffer size (how much video you want available to viewers should your internet go out), monitor resolution, and other settings in the General tab.

    We recommend having as much buffer as your connection will allow in the event of an outage or emergency. Learn more

    1. Configure your output format and volume in the Audio & Video tab.  

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    Learn more about navigating the decoder interface and configuring your decoder. 

    Advanced decoder options

    There are several things you can do to enhance the broadcast experience for both you and your audience, including:

    • Adding cues to mark specific moments or section the video
    • Adding a text overlay
    • Adjusting volume settings for all channels
    • Exporting your video

    Learn more about navigating the decoder interface and all the options available.

    Back to the top

  • 3. Set Up Your Network

    Before you can start broadcasting your video, make sure you have the bandwidth to do so at your broadcast site. To see how much dedicated bandwidth you need to broadcast, you can use the broadband calculator that is available in your encoder preset.

    1. Check your bandwidth requirements

    Before you can start broadcasting your video, make sure you have the bandwidth to do so at your broadcast site. To see how much dedicated bandwidth you need to broadcast, you can use the broadband calculator that is available in your encoder preset.

    1. Navigate to Settings > Encoder Presets.
    2. Click the preset you would like to use for your broadcast.
    3. Ensure your preset has the appropriate input, output, and A/V channel settings.
    4. Scroll to the bottom of the page to see Resi’s Bandwidth Recommendation Calculator. 
      • On the left is the total combined bitrate. This is calculated by how many video and audio channels you’re encoding as well as the bitrate per audio/video channel. 
      • To the right of that is the internet upload bandwidth you need to provide a seamless live broadcast without buffering. The recommended dedicated bandwidth is 2.5x the amount used by your broadcast.

    2. Disable captive portals or whitelist your hardware

    Authorization from a captive portal page can often time out and cause data interruptions. If your network uses a captive portal to allow internet access, you will need to disable this security measure for your encoder and decoder.

    3. (Optional) Enable LAN mode on your decoder

    LAN mode is intended for users who are broadcasting from an encoder to one or more decoders on the same network. In LAN mode, your decoder(s) will pull an event directly from an encoder on the same network to broadcast without having to download content from the cloud. It’s useful if you’re broadcasting to different rooms and locations on the same campus or in an overflow room. 

    You will need to toggle LAN mode on both your encoder and decoder(s) to activate LAN mode. Contact Resi support to toggle LAN mode on your encoder. On a decoder, you can toggle it on from the user interface > Settings.  Learn more about using LAN mode with Resi.Back to the to Back to the top

  • 4. Test Your Setup

    Once you have set up your account and hardware, run tests to make sure your encoder is receiving a signal and that your audio and video signals are coming through correctly.

    Also test your decoder to make sure it’s connected properly and able to access the content you want to broadcast to a physical location.

    1. Test your encoder

    To test and make sure the audio and video are being captured, start your encoder to see what it’s capturing. You can start your encoder from the Dashboard. Click Start next to the encoder you want to use. 

    1. In the modal that appears, configure your encoder broadcast. 
    2. Click Start Encoder. 
    3. Navigate to the Encoder Videos tab. The live encoder video will appear as the most recent encoder video.image2.png 
    4. Click the video to start playing it. Check and make sure your video and audio are coming through correctly. 

    If you see color bars, make sure the output format from your camera matches the input format in the encoder preset you’re using. Learn more 

    If you’re experiencing other issues with receiving a signal, we recommend disconnecting your signal path piece by piece then reconnecting it piece by piece and checking for a signal at each step. By doing that, you’ll see which part of your signal path is causing the issue. 

    Our support team is unable to troubleshoot the path your signal takes from the camera to your encoder. However, we do have troubleshooting resources in our Help Center. 

    2. Test your decoder

    To test your decoder and make sure it has access to the content you want to broadcast, log in to your decoder using the peripherals you’ve attached and access the interface.

    1. Log in to the decoder using the decoder’s credentials you either received from our support team or created when adding a venue.
    2. If needed, update the decoder by navigating to the account button in the top-right and click Update. If the update option is grayed out, you have the latest firmware version. image5.png
    3. Click Events in the menu on the left.
    4. Select the video you want to test with. In the modal that appears, choose whether or not to clear the cache. The decoder’s storage space is limited. Clearing it will remove any content currently loaded to the decoder.  Learn more

    Resi recommends clearing the cache once per week or more depending on how often you run services. If the decoder storage space is full, no content can load to the decoder. If this happens mid-broadcast, your broadcast will be interrupted unless it’s fully loaded to the decoder. 

    If the video you want to stream isn’t there, you need to grant encoder access to the venue so it can play the video back at a physical location (Learn more). After you’ve granted access to the venue, click Refresh List and your videos will appear. 

    1. Click the Play button and check the audio and video to make sure it’s correct.
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    When you click play, you’ll begin broadcasting. Learn more about managing your events on a decoder.

    Once you’ve tested and confirmed your hardware is working properly, you’re ready to broadcast.

    It is highly recommended that you attend an onboarding session before your first live broadcast so that you can ask the success team any relevant questions pertaining to your organization’s needs. We also recommend all members of your production team attend the onboarding session. 

    Schedule an onboarding training call here. Back to the top

  • 5. Go Live

    Now that you’ve connected, configured, and tested your setup, you’re ready to broadcast. You can schedule an event or manually start your encoder to capture the content you want to broadcast to a physical location.

    With Resi’s scheduling feature, you can create events ahead of time and repeat them as often as you would like. The encoder will start at the time you choose and all you’ll have to do is select the event in the decoder interface and click play. Manually starting an event allows you to begin broadcasting immediately.

    1a. Schedule an event

    1. To schedule a live event, navigate to the Schedule. 
    2. Add an event by clicking the + Add Event button in the top right or hovering over the date and clicking Add Event. 
    3. Fill out the event’s details and select Live Encoder as the content source. image1.png
    4. Fill out the encoder details.  
    5. Click Save.

    Don’t add content destinations unless you’re simultaneously broadcasting to the web with Resi’s live streaming service. Learn more

    The event will now appear on the schedule and your encoder will begin capturing data at the date/time you’ve selected. 

    For a step-by-step guide to scheduling an event, see Schedule an Event. 

    1b. Manually start an event

    If you’re manually starting a live event, make sure to start your encoder first, which will create an encoder video to start a web video from. You can start your encoder from either the Dashboard or your Encoders page.

    1. Click Start next to the encoder you want to use. 
    2. In the modal that appears, configure your encoder event. 
    3. Click Start Encoder. 
    4. The live encoder video will be the most recent encoder video in the Encoder Videos tab.

    Click here to learn more about manually starting an event.

    2. Playback from the decoder interface

    With your encoder video started, you’re ready to playback to a physical location. The bottom section of the decoder interface is how you’ll play, stop, lock, and scrub through your events. 

    1. In the decoder interface, click Events in the menu on the left.
    2. Select the video you want to broadcast. In the modal that appears, choose whether or not to clear the cache. Learn more

    If the video you want to stream isn’t there, you need to grant encoder access to the venue so it can play the video back at a physical location (Learn more). After you’ve granted access to the venue, click Refresh List and your videos will appear. 

    1. The video will begin loading on the decoder. 
    2. If you’ve created any cues (timestamped markers that indicate certain events in your broadcast) you can use them to control where your broadcast begins, ends, and what sections you want to broadcast to viewers using the Cues tab. Learn moreimage10.png  
    3. Use the actions bottom section of the interface to broadcast your video to viewers. image4.png

    Your viewers will see any actions you take from the bottom section of the interface during a broadcast. For example, if you use the scrub bar to move the broadcast forward, your audience will also see that skip.

    • The Lock button will lock all controls so you can’t click them. Doing so will avoid misclicks during events that could disrupt the video. 
    • The Seek Amt. bar is how much time the video will move backward or forward when clicking the Rewind or Forward buttons.
    • The Play button starts or resumes a broadcast. When you’re ready to broadcast, press play and the broadcast will be live to your audience as long as your playback setup is ready to go.
    • The Pause button will pause the event.
    • If the Fade to Black (FTB) toggle is on, your event will fade to black over one second instead of abruptly end at the end of the broadcast. 
    • The timer to the left of the scrub bar indicates how much time has elapsed in your broadcast.
    • Buffered time remaining is how much of the video has loaded to the decoder. In the event of an internet failure or slowdown, you’ll be able to use the buffer to continue broadcasting to your audience. 
    • The scrub bar allows you to scrub back and forth through the video. Please note that scrubbing will reset the buffered time remaining.
    • The timer to the right of the scrub bar denotes how far your video is from live.
    • Use Delay from live to denote how far behind live you’d like the video to be broadcasting. Click GoTo to go to that point in the video.
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  • 6. After You Broadcast

    Once you’ve successfully completed your broadcast, there are several things you can do, depending on your Resi subscription features.

    If you purchased a dual-channel encoder, you can read our guide on how to configure a dual-channel encoder broadcast for multisite. Back to the top

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