Get Started With Resi (Multisite)

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This guide will walk you through getting started with your Resi encoder and decoder, setting up your account, broadcasting to a physical site and managing your content. 

After you purchase hardware and select your subscription plan, you’ll receive two emails. The first will confirm the details of your purchase. The second email will notify you that your hardware has shipped and will provide some links and information to help you get started.

If you’re also planning to broadcast to the web or social media, see Get Started With Resi (Hardware Encoder to Web).

If you’re unable to complete your setup, please contact our technical support team

    1. Fill out the Customer Account Information form

    After you complete your purchase, fill out the Customer Account Information Formimage5.png

    Please fill out the form as accurately and completely as you can, which allows our support team to associate your hardware to your account. 

    Once you submit the Customer Account Information Form, your Studio account will be created and you’ll receive an email with links to help you get started:

    • For helpful documentation and videos on getting started with Resi, visit the Resi Help Center
    • Connect, learn, and share tips and tricks with other Resi users by joining the Resi User Group on Facebook
    • Schedule a Group Onboarding Training Call. A member of the Resi success team will walk you through Studio from your initial configuration all the way through to broadcasting your events to physical locations. You are welcome to ask questions during the live session to ensure you are confident using our streaming platform by the conclusion of the call. 

    2. Confirm your account settings

    Your account confirmation email will include credentials to access Studio. Once you have those, you can log in to Studio. 

    In some cases, the first time you log into Studio, it may automatically determine your data center. This configures your account to the closest data center for peak performance. Once this process is complete, click Continue to Studio to access your account. 

    We recommend familiarizing yourself with your Studio Settings and making sure they’re configured correctly:

    1. Check your Device Settings
    • Encoder Presets - Encoder presets contain input and output settings your hardware encoder will use to capture, store, and send content to the cloud. Make sure your input signal matches the output signal from your camera/switcher. Learn more
    • Encoder Channels - Encoder channels are folders in the cloud where the original captured video content is stored.
    • Venues & Decoders -  Venues are licenses for your decoders that grant them access to your content to play back at a physical location. Your decoders will appear here.
    1. Check your Organization Details - Find your active subscriptions and settings here, as well as manage your billing information (Learn more). Billing contacts still need to be updated by emailing
    1. Check your Account Details - In the Account Details section, you can manage your login information and edit anything except for the email associated with your account. Make sure the details are correct.
    1. Check your Users & Permissions - In the Users & Permissions section, you’ll see your team and their details. Make sure the information is configured correctly and/or invite other team members.  Learn more

    3. Schedule an onboarding call

    In our onboarding training calls, the Resi Success team provides a structured walkthrough of  Studio, from setting up your account through your first broadcast. Sign up for an onboarding session here

    We strongly recommend attending an onboarding session because you’ll be able to ask any questions you have and our success team can make sure you’re set to go once the session is concluded. All team members that are using Resi are welcome to attend. 

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  • To get the most out of the onboarding session, we recommend you connect and test your hardware beforehand so you can follow along through the session. Your Resi hardware will come with setup instructions. You can also find them here: Encoders | Decoders

    1a. Connect your encoder to your equipment

    Your hardware setup may be different than others depending on what you’d like to accomplish. The simplest path is to directly connect your camera to your encoder with an SDI cable. Organizations have also had success with audio SDI embedders, switchers, and other accessories

    Resi is unable to provide support for third-party products. We recommend connecting with a local audio/video integrator if you’re experiencing issues while using them. 

    Generally, to power up an encoder and set your signal up:

    1. Connect your cables. Make sure the power cable,  ethernet cable, and SDI cable are connected securely. If you prefer, you can use HDMI cables with server-grade encoders and decoders. 
    2. Turn on all equipment in line from the camera to the encoder.
    3. Turn on the encoder when everything’s connected. The power switch will be on the back. You should see the blue light power on and the lights blinking by the network cable. 

    Learn more about setting up an encoder. 

    1b. Connect your decoder to your equipment

    1. Connect your cables to both the decoder and your playback setup. Make sure the power cable, ethernet cable, and SDI/HDMI cables are connected securely. 
    2. Connect a 16x9 1080p monitor to the decoder using the DVI-D, HDMI, or DisplayPort on the decoder.
    3. Connect a wired keyboard and mouse to the decoder.
    4. Turn on the decoder when everything’s connected. The power switch will be on the front. You should see the blue light power on and the lights blinking by the network cable. Learn more  

    2. Configure your decoder

    Once your decoder is connected and powered on, configure the settings in the user interface to make sure you provide the best streaming experience possible for your audience.

    1. If you haven’t already, power on the decoder and monitor you’ve connected to it. You should see a log-in screen.
    2. Log in to the decoder using the decoder’s credentials (Venue name) you received during set-up.

    If you plug the monitor in after you power on the decoder, it won’t show the user interface. Any time you change cables or monitors, you need to power cycle the decoder to see the user interface. 

    1. Click Settings in the menu on the left.
    2. Configure your buffer size (how much video you want available to viewers should your internet go out), monitor resolution, and other settings in the General tab.

    We recommend having as much buffer as your connection will allow in the event of an outage or emergency.

    1. Configure your output format and volume in the Audio & Video tab.  image2.png 

    Learn more about navigating the decoder interface and configuring your decoder. 

    3. Advanced decoder options

    There are several things you can do to enhance the broadcast experience for both you and your audience, including:

    • Adding cues to mark specific moments or section the video
    • Adding a text overlay
    • Adjusting volume settings for all channels
    • Exporting your video

    Learn more about navigating the decoder interface and all the options available. 

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  • Once you have set up your account and hardware, run tests to make sure your encoder is receiving a signal and that your audio and video signals are coming through correctly. Test your decoder to make sure it’s connected properly and able to access the content you want to broadcast to a physical location.

    1. Test your encoder

    To test and make sure the audio and video are being captured, you’ll need to start your encoder to see what it’s capturing. You can start your encoder from the Dashboard. Click Start next to the encoder you want to use. 

    1. In the modal that appears, configure your encoder broadcast. 
    2. Click Start Encoder. The encoder will have a green ‘started’ tag when it’s capturing data. 
    3. Navigate to the Encoder Videos tab. The live encoder video will appear as the most recent encoder video.  Screen_Shot_2023-01-17_at_11.36.48_AM.png
    4. Click the video to start playing it. Check and make sure your video and audio are coming through correctly. 

    If you see color bars, make sure the output format from your camera matches the input format in the encoder preset you’re using. Learn more

    If you’re experiencing other issues with receiving a signal, we recommend disconnecting your signal path piece by piece then reconnecting it piece by piece and checking for a signal at each step. By doing that, you’ll see which part of your signal path is causing the issue. 

    Our support team is unable to troubleshoot the path your signal takes from the camera to your encoder. However, we do have troubleshooting resources in our Help Center

    2. Test your decoder

    To test your decoder and make sure it has access to the content you want to broadcast, you’ll need to log in to your decoder using the peripherals you’ve attached and access the interface.

    1. Log in to the decoder using the decoder’s credentials you either received from our support team or created when adding a venue.
    2. If needed, update the decoder by navigating to the account button in the top-right and click Update. If the update option is grayed out, you have the latest firmware version.  image7.png
    3. Click Events in the menu on the left.
    4. Select the video you want to test with. In the modal that appears, choose whether or not to clear the cache. The decoder’s storage space is limited. Clearing it will remove any content currently loaded to the decoder.  Learn more

    Resi recommends clearing the cache once per week or more depending on how often you run services. If the decoder storage space is full, no content can load to the decoder. If this happens mid-broadcast, your broadcast will be interrupted unless it’s fully loaded to the decoder. 

    If the video you want to stream isn’t there, you need to grant encoder access to the venue so it can play the video back at a physical location (Learn more). After you’ve granted access to the venue, click Refresh List and your videos will appear. 

    1. Click the Play button and check the audio and video to make sure it’s correct.  image8.png

    When you click play, you’ll begin broadcasting. 

    Learn more about managing your events on a decoder.  

    Once you’ve tested and confirmed your hardware is working properly, you’re ready to broadcast.

    Before broadcasting, we recommend attending an onboarding session if you haven’t yet. Our success team will provide a great overview of how Studio functions and guide you through setting up your presets, channels, notifications, and creating schedules. You will have the opportunity to ask questions to ensure you are confident going into your first stream with Resi. Schedule an onboarding training call.

    We recommend all members of your production team attend the onboarding session. 

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  • Now that you’ve connected, configured, and tested your setup, you’re ready to broadcast. You can schedule or manually start an encoder event to capture the content you want to broadcast to a physical location.  Manually starting an event allows you to begin broadcasting immediately.

    With Resi’s scheduling feature, you can create your events ahead of time and repeat them as often as you would like. The encoder will start at the time you choose and all you’ll have to do is select the event in the decoder interface and click play.

    1a. Schedule an event

    1. To schedule a live event, navigate to the Schedule
    2. Add an event by clicking the + Add Event button in the top right or hovering over the date and clicking Add Event
    3. Fill out the event’s details and select Live Encoder as the content source.  
    4. Fill out the encoder details.  Live_encoder.png
    5. Click Save.

    Don’t add content destinations unless you’re simultaneously broadcasting to the web with Resi’s live streaming service. Learn more

    The event will now appear on the schedule and your encoder will begin capturing data at the date/time you’ve selected. 

    For a step-by-step guide to scheduling an event, see Schedule an Event

    1b. Manually start an event

    If you’re manually starting a live event, make sure to start your encoder first, which will create an encoder video to start a web video from. You can start your encoder from either the Dashboard or your Encoders page.

    1. Click Start next to the encoder you want to use. 
    2. In the modal that appears, configure your encoder event. 
    3. Click Start Encoder. The encoder will have a green ‘started’ tag when it’s capturing data. 
    4. The live encoder video will be the most recent encoder video in the Encoder Videos tab.

    2. Broadcast from the decoder interface

    With your encoder video started, you’re ready to broadcast to a physical location. The bottom section of the decoder interface is how you’ll play, stop, lock, and scrub through your events. 

    1. In the decoder interface, click Events in the menu on the left.
    2. Select the video you want to broadcast. In the modal that appears, choose whether or not to clear the cache. Learn more

    If the video you want to stream isn’t there, you need to grant encoder access to the venue so it can play the video back at a physical location (Learn more). After you’ve granted access to the venue, click Refresh List and your videos will appear. 

    1. The video will begin loading on the decoder. 
    2. If you’ve created any cues (timestamped markers that indicate certain events in your broadcast) you can use them to control where your broadcast begins, ends, and what sections you want to broadcast to viewers using the Cues tab. Learn more. image6.png
    3. Use the actions bottom section of the interface to broadcast your video to viewers.  image4.png

    Your viewers will see any actions you take from the bottom section of the interface during a broadcast. For example, if you use the scrub bar to move the broadcast forward, your audience will also see that skip.

    • The Lock button will lock all controls so you can’t click them. Doing so will avoid misclicks during events that could disrupt the video. 
    • The Seek Amt. bar is how much time the video will move backward or forward when clicking the Rewind or Forward buttons.
    • The Play button starts or resumes a broadcast. When you’re ready to broadcast, press play and the broadcast will be live to your audience as long as your playback setup is ready to go.
    • The Pause button will pause the event.
    • If the Fade to Black (FTB) toggle is on, your event will fade to black over one second instead of abruptly end at the end of the broadcast. 
    • The timer to the left of the scrub bar indicates how much time has elapsed in your broadcast.
    • Buffered time remaining is how much of the video has loaded to the decoder. In the event of an internet failure or slowdown, you’ll be able to use the buffer to continue broadcasting to your audience. 
    • The scrub bar allows you to scrub back and forth through the video. Please note that scrubbing will reset the buffered time remaining.
    • The timer to the right of the scrub bar denotes how far your video is from live.
    • Use Delay from live to denote how far behind live you’d like the video to be broadcasting. Click GoTo to go to that point in the video. 

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  • In the Library, you can also upload a video to playback at a physical location that will appear as an encoder video in your Encoder Videos tab. 

    1. Navigate to the Library.
    2. Click + Upload Video in the top-right.
    3. Choose encoder/web video as the content source.
    4. Click Select Video File
    5. If the video meets the file requirements, you’ll see a green checkmark. Click Continue.   image9.png
    6. Give the video a title.
    7. Select which Encoder Channel the video will be stored in (make sure this is one that your decoder can access).
    8. Click Start Upload
    9. When finished, your video will appear in the Encoder Videos tab in Studio and decoder interface when you click Refresh List in the Events tab.

    Learn more about uploading videos in Studio. 

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  • Once you’ve sent content to your encoder, it will appear in the Encoder Videos tab in the Library until it expires. If you’re subscribed to just multisite, you’ll only use the Encoder Videos and Recently Uploaded tabs. 

    For more information on the Library, see Use the Library.

    • Encoder Videos. Any videos captured by your encoder will appear here until they expire (Learn more). You can use encoder videos to start a web video or play back at a physical location on a decoder if using Resi’s multisite platform. From this tab, you can:
      • View and edit details of the video, including the ability to create cues - timestamped markers in the video, which will transfer to the decoder interface for use when playing back to a physical location. Learn more
      • Download the video as an MP4 to your computer.
      • Manually start a web video from an encoder video if you have a live streaming plan.
      • Remove the video.
    • Recently Uploaded. This shows which videos you’ve uploaded recently, when they were uploaded, and their status.

    If your plan includes both multisite and live streaming, you’ll also use the Web Videos tab. If you have a subscription to Resi’s Content Library, you’ll have access to the Saved Videos tab.

    • Saved Videos. After your event is finished, you can save any web video to your saved videos tab indefinitely if you’ve subscribed to Resi’s Content Library. Each video will have its own embed code and stream URLs, so you’ll be able to create an archive and play back the content wherever and whenever you’d like. From this tab, you can:
      • View the details of your videos, including embed options.
      • Download the video as an MP4 to your computer.
      • Remove the video.
    • Web Videos. After your event has finished, videos you’ve broadcasted to destinations (web, social media) will appear here until they expire. You can either watch or use web videos for on-demand events or to schedule for the next replay event.  From this tab, you can:
      • Save indefinitely to the Saved Videos tab.
      • View or edit details of the video, including embed options and the ability to  create cues - timestamped markers within the video. Learn more about embed options.
      • Remove the video.

    Learn more about using the Library.

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