Whitelist an Encoder IP Address in SonicWall

Some firewalls may block IP addresses that Resi requires to stream your content. You can avoid most firewall-caused interruptions to your streams by whitelisting your encoder IP address(es) and the URL https://storage.googleapis.com/ (Resi utilizes Google’s Cloud Storage services).

This article explains how to find your encoder IP address in Studio and whitelist it in SonicWall. Steps for other firewall systems will be similar.

In some cases, you may have to contact your ISP or network administrator in order to make changes to your firewall settings.

Find Your Encoder IP Address

Your encoder must be powered on and connected to your network in order to display an IP address. If this is the case, you’ll see a tag by the decoder displaying either Started or Stopped

1. In Studio, navigate to your encoders page.
2. Click the encoder for which you want to find the IP address.
3. Scroll down to the Network section of the encoder details page. Your encoder’s IP address is displayed under the IP Address (DHCP) heading.

If you’re still using Control, you can find your encoder’s IP address from the Encoders page by clicking the actions icon > Details beside the encoder you want to whitelist.

Whitelist Your IP Address in SonicWall

1. Take note of your encoder’s IP address.
2. Navigate to your SonicWall Management Page and log in.
3. Add your IP address(es) to your CFS exclusion list. For instructions on how to do this in SonicWall’s platform, see their documentation.

Whitelist Google Cloud Services in SonicWall

1. Navigate to your SonicWall Management Page and login.
2. Add https://storage.googleapis.com/ to SonicWall’s Content Filtering Custom List (See SonicWall’s documentation).