Export or Convert Your Video for Use with Resi

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You can upload a video file to your Media in order to stream it at future events or make it available on demand. However, certain file requirements must be met in order for a file to be successfully uploaded. Incompatible files must be re-encoded with the proper configurations before you can upload them to Resi’s cloud.

We recommend using the following tools to encode and check your video files:

If you get stuck, please contact the Resi Support team, and include your export settings, any error that occurred, and screenshots of your file’s metadata in Media Info. 

File Requirements

File Type MP4
Video Codec H.264
Video Channels 1
Scan Type Progressive (Required for Web)
Aspect Ratio 16:9
Max Video Resolution 1920 x 1080
Constant Framerate 23.976, 24, 25, 29.97, 30, 50, 59.94, 60
Suggested Keyframe Interval 2 Seconds
Max Video Bitrate 8 Mbps for <= 30 fps / 12 Mbps for > 30 fps
Audio Codec AAC-LE, AAC-HE
Audio Channels 2
Audio Sample Rate 48-96 kHz
Max Audio Bitrate 384 kbps*
Max Duration 12 hours
Max File Size 64 GB

*For web and social media streams, your audio cannot be transcoded above 256 kbps. Anything above this will be transcoded down to 256 kbps.

Exporting your Video from Adobe Premiere Pro 

For more help using Adobe Premiere Pro, see their documentation.

You can use an export preset provided by Resi to export your video, or use your own export settings (as long as they conform to the requirements listed above).

For more information, learn about Adobe Premiere Pro’s media encoder.

Use a Resi Upload Premiere Preset to Export 

The Resi preset provides a convenient approach that allows you to ensure all videos are compliant with our upload standards.

  1. Download one of the Resi-Upload Premiere Presets files:
  2. In Premiere, Select File > Export > Media.
  3. Next to the Preset setting, click Import Preset.


  1. Select the preset file that you downloaded.
  2. Name the preset. You do not need to check the Save Effects Settings and Save Publish. Settings. 
  3. Select OK.


It approximately two times the duration of the video that is being encoded. The preset may now be used from the Quick Export feature in Premiere Pro.

Use Custom Export Settings 

If desired, you can use custom export settings as long as they meet the file requirements listed above. 

  1. Open Media Encoder or cue your media to export via Media Encoder.
  2. Under the Export Settings, select H.264 for Format and confirm that the Output Name ends in “.mp4”


  1. Under the Video tab, set the Field Order to Progressive, and confirm the following settings for the Basic Video Settings: 
    • Width/Height - 16:9 and a max of 1920x1080.
    • Frame Rate - 30, 60, 29.97, 59.94.


  1. Configure the following settings from the table below.
  2. After you have configured all settings, click Export.

If you use hardware encoding, select Hardware Encoding. If you use software encoding, select Software Encoding.

Hardware encoding utilizes the video card and will be more efficient but produce slightly lower quality results. Software encoding utilizes the CPU and may take longer, but produce slightly higher quality results

Profile Select High.
Bitrate Encoding Select VBR, 2 pass.
Target Bitrate (MBPS) Consider setting it to 30 fps or less, with a target of 4 Mbps and a max of 6 Mbps.
Maximum Bitrate (MBPS) Consider setting it to 59.97 or 60 fps, with a target of 6 Mbps and a max of 8 Mbps.
Keyframe Distance Set the Keyframe Distance to approximately your Frame Rate.
  • 23.98 or 24 fps > keyint=24
  • 29.97 or 30 fps -> keyint=30
  • 59.94 or 60 fps -> keyint=60
Audio Format Set to AAC.
Channels Set to Mono or Stereo (1 or 2 channels).
Bitrate Set to 192 kbps or lower. If you use social media destinations, set it as 128 kbps.

Re-Encode Existing Videos Using Handbrake

For more help using Handbrake, see Handbrake’s documentation.

Handbrake is a free open-source video transcoder that works on Mac and PC. To encode a file compatible with Studio, complete the following steps:

  1. Open Handbrake.
  2. Select the video file to encode.


  1. If MP4 is not the default output file, select Tools > Preferences > Output Files and select “Always use MP4 for the file extension.”


  1. Restart Handbrake, and then select the file to encode.
  2. Do one of the following:
    • On a PC - Select the Fast 1080p30 preset from the built-in preset options. If you do not see the presets, select Presets from the menu to open them in the panel on the right side.


    • On a Mac - Change the dimensions under the Dimensions tab. The Fast 1080p30 preset has a bug that adds a top crop of 12. Your size should be 1920x1080, and your cropping should show custom with a top of 0.


  1. Click the Video tab.
  2. Configure the following settings.
  3. For the Framerate (FPS), select 30, 60, 29.97, or 59.94.
  4. Click the Constant Framerate radio button. 

A bug exists in Handbrake for 59.94 files where selecting Constant does not actually set a constant frame rate. If you experience a framerate validation issue, you may need to change your frame rate to 29.97.

  1. For the Quality setting, select Constant Quality and adjust to 21. This number varies based on the bitrate of the original file. Typically a range of 20-23 works well. The smaller number equates to better quality. The final bitrate should be between 4.5 and 7 Mbps.
  2. For the Optimize Video setting, select High for Encoder Profile.
  3. In the Advanced Options box, enter the desired keyframe distance. This should correspond to the frame rate of your video:
    • 23.98 or 24 fps > keyint=24
    • 29.97 or 30 fps > keyint=30
    • 59.94 or 60 fps > keyint=60


  1. Select the Audio tab. Only 2 audio channels are supported. No more than 2 should be listed, one channel per row. Set the audio bitrate to less than 192. For social media destinations, set to 128.
  2. Confirm the Save As name and location. 
  3. Select Start Encode from the menu.

Encode a Video With Apple Compressor

For more help using Apple Compressor, see their documentation.

To encode an existing video with Apple Compressor, perform the following steps:

  1. Open Apple Compressor.
  2. In the lower-left corner of the Settings window, select the + sign and select New Setting. As the format, select MPEG-4. Choose a name and description.
  3. Click the Video tab.
  4. Select the following settings.
Video Frame Size Set to 1920x1080 (or a smaller 16:9 ratio)
Video Frame Rate Select Custom, 30, 60, 29.97, or 59.94Your frame rate should match the original frame rate at which the content was captured. However, 30 and 60fps work best across most destinations. If your input is not also 30 or 60, you may see some artifacts on movement or audio/video sync issues in your exported file.If you are broadcasting to a decoder or embed code, the max frame rate is 60fps, and you can use your preferred frame rate settings.
Field Order Progressive
Video Codec H.264
Profile High
Keyframe Interval The keyframe distance should approximately equal your frame rate:
  • 23.98 or 24 fps > keyint=24
  • 29.97 or 30 fps -> keyint=30
  • 59.94 or 60 fps -> keyint=60
Data Rate Select Custom and set the kbps:
  • 30 fps or less, with a target of 4 Mbps and a max of 6 Mbps.
  • 59.97 or 60 fps, with a target of 6 Mbps and a max of 8 Mbps.
  1. Click the Audio tab.
  2. Select the following settings.
Channel Layout Mono or Stereo.
Audio Codec AAC*
Bitrate The bitrate should be less than 192. If you use social media destinations, set it to 128 kbps.

*Keep in mind that when re-encoding audio, using a different audio codec from the original file may result in a slight loss of audio quality.

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