How Do I See My Subscription Details?

  • Updated

Your current subscription details as well as general information about what’s included in your Resi subscription are in the Organization Details page in Studio.

If you’re a current Resi customer, you can make changes to your subscription by contacting your customer success manager.

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Subscribed Products

This section displays the subscription level your organization has for each of Resi’s products as well as subscription start date, billing frequency, and a summary of what is included in each of your subscription tiers.

  • Subscription Level - A colored label displays your subscription tier. If you don’t have a subscription to a specific product, the page will display “None.”
  • Start Date - The date your Resi subscription began. 
  • Billing Frequency - The frequency, whether monthly or yearly, that you will be billed for your Resi subscription.
  • Included Features - Displays a summary of what is included in your subscription tier per specific product.

Current Add-ons

This section displays the subscription add-ons that are active for your account. It lists any licenses or features available above what is included in your product subscriptions listed in the previous section.

  • Venue Licenses - The number of additional venue licenses available to your organization.
  • Software Encoders - The number of software encoders you can have associated with your organization.
  • 16 Channel Audio - Displays whether 16 channel audio is available for your broadcasts.
  • Monthly Streaming Data - Displays the total data allowance included in your subscription.
  • Concurrent Web Broadcasts - The total number of broadcasts you can stream at the same time.
  • Automated Subtitles - Displays how many hours of automated subtitles per month you’ve added to your subscription.
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