Add Subtitles to a Web Event

Resi’s automated subtitles are a quick and easy way to make content more accessible to your audience. Automated subtitles use the W3C timed text standard, webVTT, and are built on top of Resi’s resilient streaming protocol (RSP), which makes our automated subtitles as resilient and worry-free as your video stream. 

Automated subtitles work natively in any player that uses a Resi embed code or stream URL. This includes accessibility devices and software as well as your mobile app, television, and streaming devices.

Automated subtitles are not the same as automated closed captions, which transcribe sound descriptions of things like like background audio. If you would like to use closed captions in your broadcast, you can contact a signal integrator or your Resi customer success manager to discuss possible solutions.

Enable Subtitles for a Broadcast

In Studio, subtitles are available for those who have the necessary add-on to their Resi streaming plan. If you would like more information about your plan: 

• You can navigate to Settings > Organization Details in Studio and click the Subscriptions tab.
• You can contact the Resi sales team or your customer success manager. 

If you have a plan with the subtitles add-on, follow the steps below to activate subtitles for a web channel.

Enable Subtitles in a New Web Channel

1. In Studio, navigate to Settings > Web Channels.
2. Click + Add Web Channel in the upper right corner of the page.
3. Give your web channel a name.
4. (Optional) Enter a description of your web channel.
5. Select your Delete After duration.
6. Under Additional Options, click the toggle next to Automated Subtitles. 
7. Click Add.

Enable Subtitles in an Existing Web Channel

1. In Studio, navigate to Settings > Web Channels.
2. Click the web channel you would like to enable subtitles for.
3. Click the edit icon .
4. Under Additional Options, click the toggle next to Automated Subtitles. 
5. Click Save.

Rebroadcast a Video With Subtitles

Subtitles are automatically available for events that have been broadcast in a web channel with subtitles enabled. If you want to add subtitles to videos in your media that originally did not have subtitles, you need to rebroadcast your event and save it again. 

1. Enable subtitles in the web channel where your video is stored.
2. Navigate to the Schedule page.
3. Schedule a new event using that web channel.
4. Confirm your schedule.

When your event rebroadcasts, click the settings icon on the player, and you'll see the subtitles menu where viewers can toggle subtitles on or off.

For more information about subtitles and how they work in the player, read our Subtitles FAQ.