How Can I See Video That's Currently Encoding?

  • Updated

Encoders receive content from your camera or switcher and send it to the cloud. When your encoder is on and running, you can use Studio to see what it is uploading to the cloud. The live video will appear on the Encoder Videos page and be on a 5-10 second delay from live.

How Can I See the Content My Encoder Is Capturing?

Make sure your encoder is powered on. Studio will display a green “started” status when it is encoding. You can confirm on your Dashboard page or your Encoders page in Studio.

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To view the content that’s currently being encoded:

  1. Navigate to the Library page (Go there).
  2. Navigate to the Encoder Videos tab.
  3. The video that’s encoding will be in the top-left slot.image1.png
  4. Hover over the video and click the options icon image3.png > View Details.
  5. Press play on the video to see the content that’s currently being encoded to the cloud. If you scrub all the way to the right, the player will say “Live”. The content shown is on a 5-10 second delay from live. 

Troubleshooting

If the player is showing an error when trying to play your live encoder video, check the codec you chose to encode with or the audio channel configuration. If you see a buffering wheel, it’s because the live video is on a shorter delay than web events or streaming to physical locations.


What if my web browser doesn’t support the live video?

An error appears when your browser doesn’t support the audio or video properties of a video. 

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There are three reasons you might see this error.


You’re encoding with the HEVC codec 

HEVC is the standard codec used when streaming to a multisite location but only the Safari web browser supports it. To see the video, use the Safari web browser on a laptop or desktop computer. 

If that doesn’t work:

  1. If you have a Live Streaming subscription, create a web video. To learn more on creating web videos, see Schedule Events. When you create a web video, the content is converted to the H264 codec and two channels of audio. 
  2. You’ll then be able to see the event in Library > Web Videos.

You’re using more than two channels of audio 

You’ll also get this error when encoding more than two audio channels. To see the video:

  1. If you have a Live Streaming subscription, create a web video. When you create a web video, the content is converted to the H264 codec and two channels of audio. 
  2. You’ll then be able to see the event in Library > Web Videos.

You’re using an iOS device

iOS doesn’t support audio or video properties of encoder videos. Use the Safari web browser on a laptop or desktop computer.


What if I see a buffering wheel when trying to load my video?

When trying to load an encoder video, this buffering wheel might appear:

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The most common reason a buffering wheel appears during a live encoder video is that it’s on a 5-10 second delay. Depending on your upload bandwidth, the short delay can cause the encoder to fall behind on its upload.  

Your audience doesn’t see encoder videos - they won’t see this buffering wheel.  For end-users to see content, you’ll need to create a web video or with multisite, have a decoder pull content from an encoder channel to a physical location. Web videos have a two-minute delay and multisite is on a custom delay based on user preference.

To solve the buffering wheel:

  • Increase upload bandwidth or resolve current network issues with your internet service provider.
  • Set aside more dedicated bandwidth for the encoder than you currently have. For example, limit the bandwidth to guest Wi-Fi or remove it entirely when encoding. 
  • Wait for the encoder to catch up. For example, if your encoder is one minute behind in the upload, you’ll need to wait one minute for the content to load.

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