Add or Change Offline Options in Web Channels

When you don’t have any content broadcasting, your embedded player can display an image, a library video, or playlist to viewers instead of streaming the most recent content of displaying a message that there’s no content available. Using a library video or playlist requires a subscription to Resi’s Content Library

You can add the offline image, video or playlist to any existing web channel in the Web Channels page in Studio.

How Do I Add or Change an Offline Image?

To add an offline image to a web channel:

1. Navigate to the Web Channels page in Studio.
2. Click the web channel you want to add an offline image to. 
3. Click the edit icon in the top-right corner. 
4. Click the Content tab. 
5. Under Offline Content Options, select Display an uploaded image. 
6. Click Upload Thumbnail. If you’re changing an existing image, it will say Replace Thumbnail.
7. In the modal that appears, find the image you want to upload. The image should be .jpg, .jpeg, or .png, with a maximum file size of 2MB. For the best results, the image should be 16x9.
8. If the file meets Resi’s requirements, the image will appear. Click Upload.
9. Click Save.  
10. Any time the web channel isn’t broadcasting content, your embedded player will now show the image you uploaded.

To change the image your audience will see, click Replace Thumbnail and upload a different one. 

How Do I Add or Change an Offline Library Video?

You need a Resi Content Library subscription to have a library video available for viewers when you're offline. Contact your customer success manager or the success team at success@resi.io if you need to add it to your account. To add an offline library video to a web channel:

1. Navigate to the Web Channels page in Studio.
2. Click the web channel you want to add an offline video to. 
3. Click the edit icon in the top-right corner. 
4. Click the Content tab. 
5. Under Offline Content Options, select Play a selected library video. 
6. Click Select Library Video.
7. In the modal that appears, choose the video you want to be available to viewers when you’re not broadcasting content.
8. Click Continue. The video will appear under Offline Video in the web channel.
9. Click Save to save the web channel. 

To change the library video your audience will see, click Replace and select a different one in the modal that appears. 

When your audience sees any embedded player using that web channel, they’ll see the library video you selected if you’re not broadcasting content.

How Do I Add or Change an Offline Playlist?

You need a Resi Content Library subscription to have a playlist available for viewers when you're offline. Contact your customer success manager or the success team at success@resi.io if you need to add it to your account. To add an offline playlist to a web channel:

1. Navigate to the Web Channels page in Studio.
2. Click the web channel you want to add an offline playlist to. 
3. Click the edit icon in the top-right corner. 
4. Click the Content tab. 
5. Under Offline Content Options, select Play a selected playlist of videos. 
6. Click Select Playlist.
7. In the modal that appears, choose the playlist you want to be available to viewers when you’re not broadcasting content.  
8. Click Add Playlist. It will appear under Offline Playlist in the web channel. 
9. Click Save to save the web channel.  

When your audience sees any embedded player using that web channel, they’ll see the playlist if you’re not broadcasting content.